Rapid growth demanded the development of multiple home-grown applications to support different expanding business units in a call center environment including sales, customer support, and external partners. As time, customers, technology, and the business model moved forward, the business was experiencing:

• Lengthier time to market for enhancements and functionality
• Lack of transparency across business units
• Hefty overhead costs for environment maintenance
• Lack of innovation due to responding to bug fixes
• A misaligned data model


Industry: Financial Services & Insurance